In an emergency or life-threatening situation always call triple zero (000).
Depending on the circumstances, accessing time critical treatment in an emergency department is not always necessary. In these situations, visiting your local doctor or an after-hours medical centre means you are more likely to be treated by the same doctor each time and you are less likely to wait for extended periods.
The following telephone and web services are also available to provide you with support in a crisis or potentially dangerous situation.
Nurse on call
A Victorian phone service providing immediate, expert advice from a registered nurse 24 hours a day, 7 days a week. This service is best for the following situations:
- You or someone you care for is feeling unwell
- You are not sure if you should seek medical help
- You are physically a long way away from medical help
- You need advice about health services in your local area
Contact: 1300 60 60 24
Victorian Poisons Information Centre
In the case of a poising incident, the Victorian Poisons Information Centre can advise you what first aid is required, whether it is necessary to call an ambulance, to go to the doctor or whether nothing needs to be done. The service operates 24 hours a day, 7 days a week.
Contact: 131 126
Lifeline is a confidential crisis support service operating 24 hours a day, 7 days a week. Anyone across Australia can contact Lifeline if they are experiencing a personal crisis, suicidal thoughts, or they know someone who is in such a position and needs advice to support them.
Contact: 13 11 14 (calls from mobiles free)
There are many additional resources which may be relevant to your needs.
More information is provided by the Victorian Department of Health