Special conditions apply for overseas visitors who present to Australian emergency departments and do not hold a valid Medicare Card.
Overseas visitors may need to obtain a letter of guarantee for payment from their travel insurer, or to pre-pay for their treatment and care. If an overseas visitor needs treatment from an Alfred Health emergency department, The Alfred Health Finance Liaison Team will determine what, if any, upfront payments are required. Payments may be reimbursed to the patient through their travel insurance provider if relevant insurances have been arranged by the patient.
Please note that all travel insurance providers differ and have strict pre-existing condition policies. We encourage you to review the insurance conditions closely prior to your travel.
The Australian Government has Reciprocal Health Care Agreements (RHCA) with a number of international governments. These agreements may entitle you to limited subsidised health services for medically necessary treatment whilst visiting Australia. For more details please visit the Medicare RHCA website.
Please note, if you have recognised refugee status from the Australian Government you should advise our staff as early as possible as specific support is available.
If you have any questions or concerns about financing your treatment and care, please speak to any of our department staff.